Specialist Rider Communication

What's On Your Plate?

• Lead the execution, and delivery of short-term special projects focused on enhancing rider satisfaction and engagement, with a particular emphasis on rider deals and partnerships.
• Work closely with various stakeholders, including the dispatch, logistics, product, engineering, regional & local operations and marketing, to ensure seamless project execution and alignment with company objectives.
• Responsible for measuring, analyzing, improving, and controlling projects spanning across 8 countries in the MENA region.
• Implement quality assurance processes to uphold the standards of rider experience and ensure that project deliverables meet or exceed expectations.
• Contribute to building a strong sense of community among riders through innovative thinking and initiatives aimed at fostering rider loyalty and retention.
• Identify and cultivate strategic partnerships with external stakeholders to enhance the value proposition for riders and drive long-term engagement.
• Continuously evaluate project performance and seek opportunities for improvement, iterating on strategies to enhance rider satisfaction and engagement over time.
  

What you need to be successful

Technical Skills

• 2- 3 years of relevant professional experience, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.
• Best practices knowledge in project management, rider engagement strategies, and partnership development
• Proficiency in Google sheets and Google Slides
• Proficiency in data visualization and reporting tools including Tableau, Data studio, and Looker
• BI experience is a plus
  

Demonstrated Traits

• Ability to interpret data and metrics to drive informed decision-making and optimize project outcomes.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to grasp complex concepts and apply them to your work / to the business
• Strong problem-solving abilities; and process-driven
• Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well
• Strong written and verbal English & Roman Urdu communication skills across a wide range of stakeholders
• A self-starter attitude that’s comfortable with constant change