Account Manager - Progbiz

Key Responsibilities

• Build and maintain strong relationships with existing clients understanding their business needs and objectives.
• Act as the primary point of contact for client inquiries and requests.
• Collaborate with internal teams including sales technical support and project management to ensure client satisfaction and project success.
• Identify upsell and crosssell opportunities within existing accounts working closely with sales teams to capitalize on them.
• Prepare and deliver regular reports and presentations to clients on account status project updates and performance metrics.
• Negotiate contract renewals and pricing adjustments to meet both client and company objectives.
• Stay updated on industry trends competitive landscape and emerging technologies to effectively advise clients and drive valueadded solutions.
• Provide proactive account management by anticipating potential issues and taking preemptive action to address them.
• Maintain accurate records of client interactions agreements and transactions in the CRM system.
• Collaborate with marketing teams to develop clientspecific marketing materials and campaigns.

Qualification / Requirement

• Bachelors degree in Business Administration Marketing or related field.
• 2 years of experience in account management or sales roles preferably in the IT industry.
• Strong communication negotiation and presentation skills.
• Ability to understand technical concepts and communicate them effectively.
• Resultsoriented mindset with a focus on exceeding sales targets.
• Proficiency in using CRM software.
• Strong organizational and time management skills.