Housekeeping Supervisor

KEY RESPONSIBILITES

• Supervise the implementation of housekeeping standards and procedures in relation to
  • Bedroom service
  • Bathroom service
  • Valet service
  • Cleaning service
  • Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis.

• Maintain a current and thorough knowledge of all housekeeping systems.
• Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’.
• Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
• Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
• Open and close the shift and ensure effective shift hand over.
• Prioritise arrival rooms.
• Liaise with Front Office for guest and hotel requirements.
• Ensure guest valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Manage lost property for the hotel
• Minimum 2 years experience in the same role in a 4/5* hotel.
• Friendly, polite, and courteous nature.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to work well under pressure in a fast paced environment.
• Flexibility to respond to a range of various work situations.