Air Ocean Operations Manager

The Operation Manager leader will manage import-related functions, including ocean, air & customs brokerage activities. It will help establish standard operating procedures and ensure conformance to operational metrics to continuously improve process flows. Support back office operations teams.

• Must be proficient in Cargo Wise
• Must have 5 year s experience minimum in managing a team of 5 people.
• Must have 5 years of experience in ocean and air operations.
• Must have 5 years of pricing experience for ocean, air, intermodal, and domestic trucking.
• Typically, companies we look to hire from our examples below:
  • UPS-SCS
  • Laufer Group
  • AIT
  • OWL
  • OL USA
  • OEC
  • UWL
  • Shipco
  • Vanguard
  • Ecu Line
  • Caro Trans
    

Background Required:

• International freight forwarding industry experience (10 years)
• Extensive knowledge of air & ocean imports
• Strong understanding of customs brokerage processes
• Help support Back Office 40 staff
• Staff management & training skills
• Knowledge of overall US markets (rail, ports & domestic transportation carriers)
• Experience working across global network of offices and agents
• Established standard operating procedures & metrics
• Computer literate: Microsoft Excel, Access, Word, PowerPoint, & Outlook
• Location: NJ
  
  

Background Preferred (but Not Required):

• International freight forwarding industry experience (5 years)
• Extensive knowledge of air & ocean imports
• Strong understanding of customs brokerage processes
• Help support Back Office 5 plus staff
• Staff management & training skills
• Knowledge of overall US markets (rail, ports & domestic transportation carriers)
• Experience working across a global network of offices and agents
• Established standard operating procedures & metrics
• Computer literate: Microsoft Excel, Access, Word, PowerPoint, & Outlook
• Location: Midtown Manhattan, NY
  
  

Background Preferred (but Not Required):

5 Years International Import FF

• English
• Client payments / Cash in advance / COD / POD / Problem resolution
  
  

Other Essential Abilities And Skills:

• Excellent communication skills (verbal & written)
• Excellent customer service skills
• Client interface to assist in closing and implementing new business
• Continuous improvement mindset-problem solver
• Detail oriented
• Claim mgmt.
• Carrier relations
• Speed of invoicing analysis
• CHB release monitoring