Additional Responsibilities
- Main contact for Oracle customers.
- Manages the accountability for both cloud services and customers.
- Develop and maintain relationships with senior management across lines of business and third parties.
- Plan and deploy support activities to ensure effective delivery within agreed budgetary constraints.
- Advise the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
- Assure and improve the quality of the service, and maintain accurate account information.
- Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Qualifications
- 10+ years of Customer Success Management experience within Enterprise Software.
- Retail Experience with an understanding of how the customer runs their business is a plus
- Cloud Technical knowledge
- Experience within a Service Delivery environment
- Executive Sponsorship & Collaboration
- A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and improve their Oracle products and services.
- Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.
- Must be a Self Starter who can demonstrate the ability to work autonomously and independently
- Previous experience with Oracle Solutions is preferred.