Responsibilities
• Greet and welcome visitors, clients, or guests in a courteous and professional manner.
• Answer phone calls and direct them to the appropriate person or department.
• Provide general information about the organization, its products, or services.
• Manage bookings and appointments, ensuring accurate scheduling and follow-up.
• Handle customer complaints or inquiries by providing appropriate solutions or directing them to the relevant team members.
• Maintain a clean and organized reception area.
• Sort and distribute incoming mail or deliveries.
• Keep records of visitor and client information.