Online Customer Specialist

Responsibilities

• Act as the first point of contact for online customers and provide prompt and professional responses to their inquiries via email, live chat, and social media platforms
• Identify and understand customer needs in order to provide accurate and personalized support
• Assist customers with product information, pricing, and registration processes
• Proactively follow up with potential customers to convert inquiries into sales
• Continuously monitor and analyze customer feedback to suggest improvements and enhancements to the online customer experience
• Stay updated with industry trends and competitors' offerings to provide the best possible customer service and recommendations
  

Requirements

• Bachelor's degree in Business, Marketing or related field
• Proven work experience as an Online Customer Specialist or similar role
• Excellent communication skills, both written and verbal
• Strong customer service orientation with a problem-solving attitude
• Proficient in using various social media platforms
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously