Client Service Associate - Work from home

Responsibilities: - Communicate with clients via phone, email, and other virtual platforms to address their inquiries and concerns - Assist with order processing, tracking shipments, and resolving any issues that may arise - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to ensure seamless communication and service delivery - Identify opportunities to upsell or cross-sell products and services to clients - Stay up to date on industry trends and DP World's offerings to better assist clients - Provide feedback to management on ways to improve the client experience