Responsibilities
• Coordinate and schedule service appointments based on customer requests and technician availability.
• Track service orders, ensuring accurate documentation and timely updates.
• Provide administrative support to service technicians, including preparing work orders and maintaining service records.
• Handle customer inquiries regarding service requests, pricing, and product information.
• Collaborate with cross-functional teams to troubleshoot and resolve service-related issues.
• Maintain accurate inventory records and order necessary parts and supplies.
• Assist in the preparation of service reports and performance metrics.