Customer Services Executive

Responsibilities

• Reception are upkeep and décor.
• Meeting Room Booking and Managing Private Banking Office and IT requirements.
• Make appropriate customer referrals to other units to facilitate retention and continued relationship.
• Address customer requests to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference.
• Apply, and comply with, relevant processes, procedures and controls.
  

To be successful in this role, you will need the following skills and experience…

• Min. secondary education
• 2 years work experience in similar position
• Relevant technical knowledge and communication skills
• Detail Oriented, able to work under pressure with a positive customer service attitude. Bilingual with English a must
• Good interpersonal competencies to enable customer service standards.
  

What We Offer You

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work-life balance and wellbeing across the bank
• Preferential banking facilities for employees
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development