Senior Agent Customer Service

What We Look For In You

• A diploma in finance, customer service, or a related field.
• A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
• Excellent command of spoken and written Indonesian & English with multi-language skills would be a plus.
• Ability to work independently in a fast-paced environment.
• Willingly to work according to given schedule to support 24x7 operations.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.