Server - Room Service Pool

Takes orders and serve (where applicable, prepares) food and beverages to guests as per Hotel standards in a friendly, timely and efficient manner

Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the Hotel.

Anticipates guest needs, offers suggestions and ascertains satisfaction

Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur

Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner

Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented

Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.

Ability to create an outstanding dining experience

Anticipates and understands the needs of his/her guest's and co-worker's needs with a natural ease

Skilled at being on the guest's side and with assurance, assist them when issues arise

Experience with name usage and remembering guest's preferences

Passionate about making others happy through a spirit of hospitality