Guest Service Representative

1 Ensures incoming guests are given the highest possible personal service.

1.2 Maintains effective communication with all related departments to ensure smooth service delivery.

1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.

1.4 Greets guests on their arrival ensuring they feel expected and welcome.

1.5 Ensures the guest receives the accommodation he/she is expecting

. 1.6 Maintains an up-to-date knowledge of hotel and local services and supply information respond to guest queries.

1.7 Deals swiftly, efficiently, and sensitively to guest complaints and follows through.

1.8 Maintains awareness of guest profile through the PROTEL guest history.

1.9 Using computerized Front Office systems, process accounts from check-in through to checkout, ensuring accurate posting of food and beverage and ancillary charges.