Assistant Sales Manager

- Serve as the primary point of contact for all traders & logistics industry business partners/customers/prospects, set and agree on operational KPIs with each customer, and draft yearly volume, revenue, and cost budgets.
- Provide inputs towards the volumes, revenue budgets & forecasts as required by Marketing / Management.
- Create and gather a database of traders as well as gather information on volumes they will move through our logistic center.
- Promote the company’s facilities and services by representing at events, exhibitions, and conferences (as appropriate) in addition to sales calls.
- Establish a sales plan for the Traders Community in Dubai by identifying the area where the company is not participating, and initiate an action plan to attract the cargo to the company’s warehouse.
- Identify traders and establish the potential for each by segregating the communities into groups based on commodity and size, communicate and arrange meetings with these traders to tap potential business, devise sales plan, and ensure the same is recorded in the CRM
- Lead and monitor the sales staff visits in the CRM, conduct weekly meetings, conduct performance appraisals monitor their performance, and ensure they are meeting their set targets. If required take corrective action and ensure the sales team is fully capable of selling the Logistics services that the company can provide.
- Plan trader visits along with the sales staff and ensures they are developing profiles for each customer in the CRM and the relevant information is updated regularly. Meet major traders and forwarders on a regular basis and ensure that all relevant information is reported to Commercial Management and the BI section.
- Negotiate contracts and agreements with the customer, and handle customer queries by responding to tenders, quotations, and RFIs.
- Follow up with customer care and ensure that all complaints related to logistics services are closed within a reasonable time and in a satisfactory manner.
- In conjunction with the Logistics Centre, establish the product line that has to be sold by the team. Set Sales KPIs related to the Logistics Centre, and organize sales drive in conjunction with the business unit.
- Review accounts receivables monthly and take corrective action when needed, prepare monthly and quarterly productivity KPI report per customer /service, measure performance against budget, monthly volume and revenue, and weekly volume and compare it to subsequent years. Also, monitor monthly cost control by measuring actual cost versus budget
- Identify new opportunities in the broader GCC market (by establishing a sales plan for the surrounding GCC countries) and run focused sales campaigns.