Sales Manager

- To be responsible for managing a set client portfolio including for all aspects of account management as specified by DOSM - total account management: ensuring repeat business and developing new business for rooms, groups, meetings & events and Food & Beverage, rate negotiation, maintaining client profiles in Opera, credit, payment and managing complaints
- Seek for new business opportunities to achieve segment budget
- Maintain full potential analysis and strategic plan of all relevant accounts
- To be responsible for an assigned market/territory and to cultivate new commercial relationships and revenue streams from the allocated areas as instructed
- New business targets per team member to be clarified based on the budget and strategy implemented
- Achieve all sales activity targets as agreed in the sales action plan
- Attend sales trips, exhibitions and functions representing the hotel as directed by DOSM
- Ensure timely and professional follow up with all assigned clients for all administrative requirements
- Good communication must be in place with all Operational and back of house departments to ensure guests smooth operations, timely response and guest satisfaction.
- To support colleagues in the Sales and Operational Teams at all times in order to protect the interest of the hotel and ensure quality service for guests and potential customers
- To stay informed of market and competitor changes and update DOSM accordingly
- To act as an ambassador for Accor Hospitality and cross sell all brands in all locations as relevant to your clients requirements