Sales & Marketing Coordinator

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales and marketing process (e.g., proposals, contracts, banquet event orders; Marketing and PR reports, Social Media calendars)
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Manage and maintain managers schedules, appointments and travel arrangements.
• Arrange and co-ordinate meetings, events and any appointments.
• Perform hotel site inspections with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Design, upload, extract and maintain customer databases.
• Create and manage Company and travel agent profiles on the property management system.
• Conduct research and collect data to prepare reports and documents.
• Coordinates necessary arrangements with hotel partners relating to sales and marketing.
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or material are available at all times.
• Other duties as assigned by Director of Sales & Marketing