Sales Agent

Responsibilities:
• Prepare, update and file all correspondence relating to room sales.
• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
• Have full and up to date knowledge of the hotel products and services.
• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
• Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
• Follow up on non-guaranteed and waitlisted bookings.
• Handle no-shows and cancellations efficiently.
• Maximize selling opportunities by adding customer value at every opportunity.
• Actively participate in maximising revenue through up-selling.
• Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.