Customer Connection

Responsibilities:
• Own and drive multiple high-priority training projects focused on driving cultural change/transparency
• Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
• Understand, then differentiate training experiences based on audience needs
• Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
• Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
• Use internal tools to create and maintain dashboards representing key customer issues/defects
• Work with our Learning and Development (L&D) to continuously improve training curricula
• Compile and analyze participant feedback to continuously improve training curricula
• Improve program, processes, and procedures for optimal efficiency