Receptionist Front Office

Responsibilities:
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome/key booklet.
• Identify and anticipate guest’s needs and assist in any possible way.
• Take payments from guests on arrival and departure and close their bills in compliance with the financial rules and regulations.
• Sell rooms to walk-in guests, maximizing the Hotel revenue.
• To ensure full satisfaction of the guest and resolute any challenges immediately through ownership of guest complaints.
• Upsell rooms, suites, breakfast packages and Jumeirah restaurants proactively.
• Escort guests to their rooms on arrival, explaining all the features and facilities.
• Assist and perform any rooms controlling related tasks such as allocation of rooms for arriving guests and upcoming arriving guests.
• Carry out cashiering duties like foreign currency exchange, paid outs etc.
• Perform any related duties and special projects as requested by the Director of Rooms, Assistant Director of Rooms, Assistant Front Office Manager & Team Leader.