Room Supervisor

Responsibilities:
• Responsible for delivering the guest experience by consistently meeting the highest standards of cleanliness, efficiency and guest satisfaction throughout all areas of the Hotel.
• Develop and lead a positive, professional and strong team with an aligned focus on the guest experience, quality of service, and the development of future leaders within the Department. Act as a role model in leading this through the Merlin Way.
• Ensure effective departmental and interdepartmental communication throughout the Resort, working with counterparts to streamline operations and to enhance the guest experience.
• Respond to all guest requests and concerns in a timely and empathetic manner, making decisions relative to appropriate compensation in lieu of inconvenience.