Director of Revenue

• Conduct regular audits of GDS, SellWeb, MFR, Hotel Internet Site, IMM and ODD sites to ensure accuracy in hotel information, rates, packages and availability.
• Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes.
• Chairs and prepares materials for the weekly Revenue Management Meetings and follows the Raffles guidelines for meeting content.
• Prepares timely revenue summaries as required by the Revenue Management Team.
• Operationalizes hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.
• With rate integrity a cornerstone of our pricing strategy, the Director of Revenue will maintain rates which promote integrity and which protect the order of long-term customer value.
• Provides training to Reservations and Front Desk employees on upselling and negotiating techniques.
• Provides a professional image at all times through appearance and dress.
• Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.
• Adhere to all Raffles Environmental and Health & Safety policies and procedures.
• Develops fundamentals and provides guidelines to maximize revenues related to the sale of catering events, function space and all other revenue streams at the Hotel.
• Completes all rooms and revenue forecasting to accurately project unconstrained demand using Demand Analysis Strategy (DAS).