BMS Coordinator

Responsibilities:

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To work as a team with colleagues, to ensure timely service and a smooth running operation.

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To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

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To perform every guest interaction in a friendly and welcoming manner

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To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.

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Liase with all comments and feedback from the guest engagement report and prepare monthly report about the comments then compile and share to the entire department for improvement.

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To prepare monthly and all reports required as necessary.

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Closely monitor and prepare department attendance.

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Coordinate with all the Duty Engineers in the submission and implementation of training programs and keep track and record for all training.

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Handle the Engineering store, provide stock card for each item and prepare monthly inventory report and submit to Director of Engineering.

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To attend required briefings and meetings within the department and ensure all points are properly documented.

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Prepare master list of the regular maintenance by the contractor and add it to the department calendar.

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Follow up with purchasing to generate the required material for the various sections.