Customer Service Assistant

Responsibilities:
• Determine the customers’ requirements, to prepare a pro forma invoice.
• Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
• Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.
• Maintain a full display of products via merchandising methods as laid down by the company.
• Be an ‘expert’ on the product range within HFB.
• Be up to date with changes in the company’s products range such as new items or changes in existing items; Keep the Sales Manager informed of any customer’s problems/comments on the product range and/or any gaps in the range.
• Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.
• Provide the highest level of Customer Service.