Guest Relation Supervisor

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests

- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.

- Resolve guest's complaints / requests and liaise with the department concerned to ensure immediately follow up

- Closely monitor guest comments on online channels and social media and respond to guest comments.

- File daily guest relations report and documents systematically

- Handle issuance of guest room key cards and ensure effective control for guest security.

- Ensure that all messages, mails and packages are delivered to the guest room.

- Daily courteous calls to VIP rooms, so too with other guests

- Re announce VIP rooms to Housekeeping and F&B departments.

- Ensure the hotel's online ratings externally on Trip Advisor, Booking.com, etc.

- Check VIP rooms after amenities are placed

- Come up with innovative ideas for guest recovery

- Takes responsibility for anticipating and meeting customer needs

- Identifies opportunities and initiates interaction with guests, being professional and welcoming