drjobs Front Office Supervisor English

Front Office Supervisor

صاحب العمل نشط

1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
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drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
أرسل الوظائف
الخبرة drjobs

2 - 2 سنوات

موقع الوظيفة drjobs

دبي - الامارات

الراتب الشهري drjobs

لم يكشف

الجنسية

أي جنسية

الجنس

N/A

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

Planning & Organizing:
• Organisation of Repeat Guest filing administration
• Up-keeping of Hotel/Guest Information booklets and pamphlets.
• Co-operation with Housekeeping / F&B and Front Office.
• Room allocation, identify guest needs.
• MIPs & RIPs preparation.
• Awareness of outside activities/recreation etc.
• Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours.
• Be fully aware of the daily information and activities.
• Properly groomed at all times
• Drive “Cherish” and Guest targets to be met.
• Show fullest cooperation and respect within the team and other departments

Operations:
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately.
• Responsible for an efficient, clean, safe and hygienic upholding of all front office area.
• Assure compliance and coordination of guest’s needs, requests and personal preference.
• Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards.
• Ensures adherence to company and hotel policies by all departmental employees.
• Provides General Manager with a summary of activities and operations during the night shift by preparing a daily written logbook.
• Insures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints.
• Calls General Manager and concerned HOD’s without delay for any fire, bomb threat, burglary or death that has occurred on the premises during the shift.
• Calls Hotel Doctor, GM, FOM and Security Manager in case of guest accident.
• Handle all employees’ accident as per hotel policy.
• Ensures hotel's employees grooming & appearance standards are met.
• Trains new Guest services department personnel.
• Answers letters of inquiry regarding rates and availability.
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Maintains hotel’s level of cleanliness and sanitation (hygiene) in accordance with Regent standards by conducting inspections and taking appropriate action.
• Check guests in and out, including preparation of guest bills and authorizing payments.
• Responsible for cash handling including float and banking.
• Dealing efficiently with day to day billing and guest service queries.
• Report anything considered a health and safety hazard.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
• Authorizes payments in case of emergencies.
• Maintain policy of the power saving.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the 'Environment Charter' of Planet 21 program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

نوع التوظيف

دوام كامل

المهارات المطلوبة

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا