Front Desk Agent

- Register and room all guest arrivals according to established procedures

- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system

- Maintain cashier float and ensure accurate daily report of all money received

- Keep abreast of all modifications to accounting policies and procedures

- Attend to guests' request of using the service of safety box at all times

- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs

- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist

- Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Hyde property

- Ensure that the guests depart the hotel with a positive impression of hotel service

- Perform the audit balances and prepare all reports for audit in an orderly fashion

- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals

- Maintain comprehensive knowledge of standard reservation procedures

- Maintain exemplary department standards of behavior and appearance and attitude

- Ensure front desk work area is kept clean and in an orderly state at all times

- Is fully aware of the Credit policy

- Adhere to OH&S policies and procedures

- Perform related duties and special projects assigned