Customer Service

Responsibilities:
• Assists in cinema advertising, promotions events, and emergency health & safety procedures.
• Attends to all patrons request and enquiries
• Assists and ensures all presentation and cleanliness standards are achieved.
• Performs duties in Box Office, Concessions, retail, coffee shop, lounges and ushering.
• Performs any other duties as required by the Theatre Manager.
• Ensures security of cash, ticket stub and equipment in Reel Cinemas.
• Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Theatre manager.
• Operates automated ticketing system.
• Performs all related customer service functions to provide excellent support and service to customers
• Assists in cinema telephone information service.
• Ensures high level customer service.
• Completes assigned tasks within given deadlines.
• Handles day to day accounting and end of shift financial matters.