Receptionist

Responsibilities:
• Initiate the improvements of the Client Services.
• Registration of visitors and issuance of visitor access card.
• Maintain tidiness and cleanliness of the Client Service Center area portraying a professional image.
• Manage the system enhancements related to the functions of Client Services.
• Manage the clients profile account and updating of contact details in the CRM system.
• Coordinate visitors entrance with internal departments.
• Handling queries and complaints via telephone, email and general correspondence
• Manage the announcement of internal departments to all clients through the CRM system.
• Ensure that the Lost Access Card Policy is communicated in a friendly manner to all visitors
• Manage all communication of clients through email, phone call and client portal beside walk in clients.
• Consolidate reports including Visitors log, Call Center log and Case Management log
• Understand the purpose of the visit in order to identify and issue the correct security access cards to the intended area of the company or department ensuring mismanagement will be prevented.
• Facilitate the visitor’s completed details in the Visitors Management System