Manager E-Commerce Operations

Responsibilities:

* Manage 3rd party service providers in the area of Order Management, Risk and Fraud Prevention and Payment Services

* Ensure a smooth order flow through all operations systems and interfaces – from order placement to fulfilment in the eCom warehouse

* Monitor stock synchronization across all channels. Conduct regular analysis and take measures to avoid cancellations or lost opportunities by incorrect stock.

• Plan and execute the operational implementation of new Marketplaces and the expansion to additional regions

* Evaluate and implement new trends in payments, dunning and debt collection to ensure high payment rates and superior customer experience

* Create and run ad-hoc reports to identify irregularities, and needs for service improvements and derive meaningful actions.

• Support customer service with inquiries related to check-out, payment processes, QC videos etc.