Night Manager

Supervise lounge and restaurant operations and administer order from client for food and beverage.

Collaborate with associates to implement all service strategies at hotel level for enhanced customer relationship.

Provide assistance to front desk staff during peak hours and assist beverage advertising initiative to enhance business.

Manage and perform all MOD duties as specified by company staff.

Monitor and recommend appropriate plans to motivate fellow staff to achieve business targets.

Manage standard uniform for all employees and ensure compliance with company policy.

Supervise all levels of service and interact with guests, manage written guest comment cards and track all guest information.

Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction.

Train associates and respond to customers’ queries and complaints in positive way.

Supervise overall service that includes scheduling, food presentation for banquets orders.

Ensure neat and clean restaurant area to attract all customers for its operation.

Administer all group bookings by offering excellent banquet operation by initiating proper banquet techniques.

Initiate business decisions on basis of production reports.

Maintain and enforce service and SOP standards as envisioned by management.

Prepare forecast for evaluation of current operation and make business decisions based on forecast information.

Provide feedback from associates and clients through personal rapport and business surveys to analyze all needs for further business improvement.

Perform daily review of selling strategy and maintain inventory control to enable stock and service balance.