Customer Service Assistant

Responsibilities:
• Maintain a full display of products via merchandising methods as laid down by the company.
• Provide the highest level of Customer Service.
• Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
• Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
• Be aware of developments in the local market by being attentive to information given by customers; be aware on advertising and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to properly advise customers.
• Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
• Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.
• Be understanding and sensitive in meeting diverse customers’ needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence.
• Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.
• Determine the customers’ requirements, to prepare a pro forma invoice.
• Suggest means of improving sales to his supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action.
• Be an ‘expert’ on the product range within HFB.