Sales Manager

ersonal business plan.
- To maintain complete and supported records of all sales agreements, contract, and quotes for the hotel as per M Gallery Hotels Policies and Procedures.
- To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.
- To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Sales and Marketing.
- To submit weekly entertainment schedule to the Director of Sales & Marketing for approval.
- As directed, plans sales trip or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
- Arranges site inspections of hotel and lunches and dinners.
- Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
- Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.

Operations:

- Maintains a sales call pattern averaging 25 calls a week.
- Minimum two accounts entertainment per week.
- Establishes and maintains histories on every account with his/her market segments.
- Attend the daily Departmental Sales briefing and debriefing.
- Attend weekly review, with all feedback and planned calls and entertainment of the following week.
- Submit weekly sales activity report to the Asst. Director of Sales, on Corporate Segment.
- Develops Prospects Accounts, and implement a Sales Action Plan for each account.
- Attends at the start of functions related to accounts handled.
- Seeks intelligence information from accounts and competition.
- Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.
- Assist with Sales Blitz, coordinated by the Asst. Director of Sales.
- Performs related duties and special projects as assigned.
- Attend the start of the functions related to his/her accounts handled.
- Implements and executes all sales objectives and action plans to reach and exceed targets set
- Solicits and service both Government, Sports and Groups business
- Within established parameters, quotes and negotiate corporate contracts and groups business and where need be involved Director of Sales & Marketing to close contract.
- Where applicable, closely coordinate and communicate with the global sales office with regards to RFP accounts/markets that are serviced by Outbound Sales
- Ensures that the response to any business request is actioned within 24 hours maximum.
- Promotes and produces sales leads for the Accor hotels outside of coverage area
- Provides feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
- Solicits and serves transient and group business and meetings
- Formulates Governments offer letters and yearly contracts and any other required business correspondence
- Arranges site inspections of hotel.
- Handles incoming calls and ensures messages are taken a detail are forwarded to the person concerned
- Attends departmental and communication meeting as requested by Department Head
- Attends major events in hotel and city as requested by Department Head
- Closely monitors accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
- Maximizes up selling opportunities whenever possible.
- Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
- Disseminates sales related information to other departments as appropriate.
- Maintains close communication with the Events Management Team in the negotiation process of their accounts.
- Follow up with the meeting & events coordinator/executive after the invoice is posted - following an event or meeting with a Thank You and send Thank You Letter
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Reviews direct competition and conducts regular research.
- Closely monitors accounts revenue and business production for the corporate accounts.
- Keeps updated with client relationships and overall business goals.
- Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
- Maintain an up to date account and contact database and details in property management system.
- Ensure comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies.
- Attends departmental and communication meeting as requested by Department Head.

Requirements