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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيResponsibilities:
• Ensure The First Collection brand standards, policies and procedures are adhered to all times.
• Greet and welcome all guests approaching the Front Desk in accordance with TFC standards.
• Lead and supervise all Front Desk Agents in running each shift smoothly.
• Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks.
• Train all new joiners and team on hotel procedures and policies.
• Handling cashiering duties and forex exchange.
• Be familiar with all the Front Office systems and software required for the position.
• Ensure that all hotel standards are met when assisting the guests and handling information.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Review Front Office logs, Trace File and Credit Limit daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Coordinate with Duty Manager on any challenges and solution during each shift.
• Be familiar with hospitality vocabulary and codes.
• Have knowledge of emergency procedures and assist as needed.
• Always use proper etiquette when communicating with guests and associates.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
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