Vendor Admin - Emiratized Role
نُشرت في :
04-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Ensure to service all NHL strategic partners (Contractors & Consultants) visiting the Engineering admin department (front office).
- Ensure to service NHL customer(s)
- Promote and sell additional value proposition Services/ Products offered by NHL
- Play a key role in coordinating between Customers/ Partners and NHL function(s)
- Play the role of mediator to manage any conflict arise between customer(s) and vendor(s)
Generic Accountability
Payments
- Service customer(s) / vendor(s) submitting payments requests
- Review the payments submitted to ensure in line with the SOP e.g. validity of vendors KYC documents payment form are correctly filled etc
- Play the role of quality assurance and be the first line of defence of the department by ensuring authenticity of the documents
- Ensure to process all the payments in the system
- Coordinate between all the function and followup on the progress payments
- Communicate the rejection reasons to customer(s) / vendor(s) on behalf of the other functions
- Receive the updated documents or information from customer(s) / vendor(s) and ensure in line with requirement
Vendor Registration & Renewal - Service vendor(s) submitting registration requests to enlist with NHL (National Housing Loans)
- Review the request submitted to ensure in line with the requirement to enlist vendor(s)
- Ensure to apply a thural due diligence when vetting vendor(s) KYC/ All required documents to enlist
- Manage vendor(s) expectation and ensure this process completed within SLA
- Service vendor(s) submitting to renewing the registration with NHL (National Housing Loans)
Tendering & Project Awarding - Receive and Evaluate all submitted tenders
- Ensure all supporting documents in line with the SOP and up to date
- Complete tender vetting process and apply the UAE Tender Law
- Ensure all arrangement are completed before tender opening meeting e.g. Booking appointment sending communication to all participated vendor(s) etc..
- Represent the department in tender opening meeting
- Responsible of communicating the tender result to all parties issue announcement letter obtain management signoff
- Service customer(s) / vendor(s) inquiring the progress of awarding letter
- Collaborate with CS & CAD to ensure the pending awarding letter are processed within SLA
COMPLAINT MANAGEMENT - Accommodate all walkin customer(s) sharing dissatisfaction of the progress of their project or dissatisfaction of the vendor(s) project management
- Ensure to play the role of a mediator when liaising between the three parties
- Propose solutions feasible for all three parties and ensure implanted once agreed
- Process all customer(s) request when breaking contracts/ project withdrawal
Maintain a report of all customer(s) fall under the complaint queue and present all the findings to management with a recommendation (Route Cause Analysis
Others
- Receive customer(s) requests e.g. Release of Performance Bonds Letters etc...
- Collaborate with all internal stakeholders to ensure customer(s) expectation met when requesting any letters related to EAD
- Maintain reports between EAD and other NHL functions
- Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
- Authorised to take decisions as per the approved authorisation matrix.
Qualifications :
Minimum Qualification
- Diploma/ Bachelor Degree from a reputable university or equivalent professional qualification/ equivalent practical experience
Minimum Experience
- Minimum 5 years of relative business experience
- Preferred to have experience in Client Care/ Customer Service / Call Centre
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
