Waiter / Waitress

The Role

• To promote efficiency confidence courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet according to the meal settings and in line with the opening hours.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

1. Attends regular training sessions in line with the departmental P&P i.e. guest care product knowledge grooming standards up-selling etc.
2. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work polishing equipment table setting collects materials / goods from other departments etc.
3. Communicates directly with guests i.e. presents menus helps with recommendations receives orders places orders and handles payments. 
4. Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
5. Handles the guest greeting upon arrival and their seating through the hostess.
6. Ensures that under no circumstances the entrance is left unattended.
7. Maintains a professional / friendly yet discreet relationship with the outlet patrons to ensure their well-being.
8. Makes himself / herself familiar with all menus promotions and other relevant issues concerning the outlet (product knowledge).
9. Reports cleanliness and maintenance issues to the immediate Supervisor.
10. Handles guest complaints as per instructions or consults the immediate Supervisor.
11. Does all mise-en place work according to the whole day service requirements.
12. To report any equipment failures/problems to the Maintenance Department.
13. To pass any maintenance requests to the Maintenance Department.
14. To participate in any Training/Developments schemes as recommended by senior management.
15. Attends all regular departmental briefings and contributes to an open communication within the assigned team.
16. To treat guests and colleagues in a polite and courteous manner.
17. To observe high standards of personal hygiene.
18. To maintain clean and organized side stations at all times.
19. To anticipate customers needs.
20. To be flexible in assisting around different areas of the hotel.
21. Familiar with the companys internal policies and safety procedures
22. Helps in other areas of the Hotel if the situation requires.
23. To have a complete understanding of and to adhere to Accor policy relating to Fire Hygiene Health and Safety.
24. Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
25. To carry out any other reasonable duties and responsibilities as assigned.

Administration:

1. Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
2. Ensuring business card and database are handed over to the hostess for the record
3. Make sure all the bill is handed over to the cashier
4. Ensure all the item is charged accordingly in the micros system as per the guest consumption

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotels policies and procedures well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire medical bomb threat black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotels commitments to the Environment Charter of Sustainability program (saving energy recycling sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire Hygiene Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Additional Information :

Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time