Lead, Design

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the worlds best places to work. We are currently the #1 ranked consulting firm onGlassdoors Best Places to Worklist and have maintained a spot in the top four on Glassdoors list since its founding in 2009. Extraordinary teams are at the heart of our business strategy but these dont happen by chance. They require intentional focus on bringing together a broad set of backgrounds cultures experiences perspectives and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.



WHO YOULL WORK WITH

Youll join our Design experts within theAI Insights & Solutionsteam. This team is part of Bains digital capabilities practice which includes experts in analytics engineering product management and this multidisciplinary environment youll leverage deep technical expertise with business acumen to help clients tackle their most transformative challenges. Youll work on integrated teams alongside our general consultants and clients to develop data-driven strategies and innovative solutions. Together we create human-centric solutions that harness the power of data and artificial intelligence to drive competitive advantage for our clients. Our collaborative and supportive work environment fosters creativity and continuous learning enabling us to consistently deliver exceptional results.



WHERE YOULL FIT WITHIN THE TEAM

Common stages of work include:



Discovery:Help clients understand the business user and technology landscape. Identify priorities and assess risks to generate a transformative path forward.



Ideation:Use design principles to guide ideation continue to refine priorities and focus on highest potential opportunities.



Design and Validate:Create concept experiences and value propositions for products/services based on deep user ethnography to bring an idea to life whilst also testing customer desirability commercial viability and tech feasibility.



Create and Launch:Build experiences products services and launch full-scale new businesses/business models.



Scale:Drive commercial growth of the corporate startup product or service.



We work with our clients to fully understand the impact of digital on their business and set priorities that will transform their vision into value creation and help them create new innovative businesses.



Designers are experts in discovering and defining the right opportunities for users and businesses. They apply Design Thinking processes to reframe business and organizational problems around the collective needs of users. Designers bring deep expertise in design research and concepts translating insights into innovation and business growth opportunities.



WHAT YOULL DO




Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth

Lead qualitative research and synthesize learnings from both qualitative and quantitative sources into actionable insights and tangible artifacts (e.g. personas customer journey maps opportunity maps)

Facilitate ideation workshops and creative sessions

Envision and conceptualize new business ideas and services with game- changing potential and bring them to life through creative storytelling

Iteratively design and refine solutions through low- to high-fidelity prototyping

Design and run experiments and pilots to validate/evaluate new products services or businesses






Work closely with project management to support cross-functional process management and project delivery and ensure that AIS delivers successfully

Help ensure that AIS is successful at delivering high-impact results

Independently lead design portion of project work; independently design workplans for own and design team on the project identify prioritize and execute on highest value add activities oversee work for more junior designers

Consistently help build alignment on project priorities and backlog; enable seamless relationship with multi-disciplinary teams i.e. management consultants data scientists engineers etc.

Effectively collaborate with co-create with and influence multiple stakeholders (project team client team experts outside partners)

Build relationships with senior-level client stakeholders






Help to bring Bain to the next level as a business

Enhance AIS brand through support of external marketing activities

Play an active role in the recruitment of new design talent across EMEA and in our growing team in EMEA in particular

Build the AIS knowledge base by capturing learnings from client engagements

Teach and transfer knowledge expertise and capabilities to Bain teams and client teams

Serve as a supervisor for more junior members of the (design) team

Support on client business development for AIS i.e. preparing proposals and building relationship across Bain EMEA offices

Contribute to AIS culture creation and take on team office or firm initiatives as part of the EMEA AIS team





ABOUT YOU


5-7 years of hands-on experience shaping digital products services and/or new ventures (or equivalent experience) in roles such as Service Designer Value Proposition/ Business Designer or CX/Digital Product Designer etc.

A thorough practiced understanding of Design Thinking and Agile methods

Skillset expertise focused on strategic design research UX/UI service design omnichannel experience design and/or digital product design

Experience leading workstreams independently and overseeing more junior designers

Comfort with and passion for all parts of the design process from early-stage insights gathering to strategy definition concepting and prototyping

Fluency in working with state of collaboration and prototyping tools (e.g. Figma Miro Webflow Adobe CS) exposure to GenAI Design tools

Excellent communication presentation and collaboration skills

A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment comfortable with ambiguity

This role requires some travel in region - up to 40% travel to clients across Middle East/ EMEA

Fluency in Arabic and English is a mandatory requirement




An ideal candidate will also have:


Experience working on Middle East-based projects and a good understanding of cultural design norms in the region

Experience working in a client services environment

An understanding of the role of design and its value in impacting business strategies

Passion for expanding Service Design practice and exploring emerging industry trends e.g. GenAI behavioural design immersive experience etc.


Aptitude in European languages is welcomed in particular French and Spanish.



If this sounds like you please apply with your CV in English and a current portfolio displaying a record of your experience in developing concepts and designing products and services.