Director Of Operations
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Novotel Bur Dubai is Looking for Director Of Operations
What You Will Be Doing:
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Spa Food & Beverage and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Direct operational needs to ensure compliance with the hotels Annual Budget and 5 Year Strategic Plan
- Provide coaching; leadership development; and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms Food & Beverage are accurately achieved
- Play a lead role in yield management for Rooms Food & Beverage
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Handle all guest concerns and ensure effective follow up thereof
- Follow up on all guest comments responding to any guest complaints or requests
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Act as hotel champion and culture leader in hotel committees
- Assume the responsibilities of the General Manager in his/her absence
- Ensure adherence to brand standards and Accor operational policies
- Monitor guest feedback through Medallia TrustYou and other platforms; initiate corrective actions when needed.
- Ensure that all departments meet or exceed internal and external guest satisfaction benchmarks.
- Promote a culture of continuous improvement and innovation.
- Act as a key liaison between the General Manager and operational teams.
- Maintain effective communication with key stakeholders including owners corporate offices and local partners.
- Participate in executive and strategic meetings to align hotel operations with long-term goals
Qualifications :
Your Skills and Qualifications:
Minimum 8-10 years of progressive experience in hospitality operations including leadership roles.
Proven experience in upscale or luxury hotel brands; Accor experience preferred.
Strong financial and analytical acumen.
Excellent communication interpersonal and problem-solving skills.
Proficiency in hotel systems (Opera MICROS etc.) and Microsoft Office.
Fluent in English; additional languages an asset.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
