Component Application Specialist - Wear Component

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Purpose:

As a Component Application Specialist Wear for Construction Industries with a focus on Undercarriage components you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and after-market growth. The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field. Assignments/projects are complex and strategic in nature.

Must communicate effectively across product industry dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

Work across various functional business units to achieve parts & services objectives and work with global partners along with districts dealers and customers to implement services marketing activities and drive parts growth.

Core Responsibilities:

• Represent aftermarket Voice of Customer (VOC) & Voice of Dealer (VOD) & contribute to the Enterprise Component Strategy (ECS) projects
• Collect and prioritize Unmet Customer Needs with a focus on where we lose and the reasons why
• Document and Disseminate Aftermarket Critical Customer Requirements in support of parts & services development throughout the Wear Component lifecycle in the Construction Industry segment
• Define optimal set of aftermarket solutions for each machine and/or product considering Total Cost of Ownership (TCO) requirements
• Work with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are met
• Along with Service Marketing develop customer messaging key attributes and value proposition
• Develop Dealer Aftermarket Parts & Services Sales Training Content & delivery methods
• Drive resolution of Leadership Table Dependencies

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Basic Requirements:

• A completed university degree is a plus
• 5-10 years of Undercarriage and/or Ground Engaging Tools parts marketing Undercarriage and/or Ground Engaging tools product and/or field experience.
• Candidate must demonstrate Caterpillars values of Integrity Commitment Excellence and Teamwork
• Strong communication skills
• Self-starter and team player

Top Candidates Will Also Have:

• Broad business background specific long-term product or industry knowledge and excellent communication skills.
• Ability to build strong relationships with various stakeholders at all levels
• Ability to deal with sensitive issues mentor and coach and/or persuade others on new methods of equipment application new technology and distribution methods.
• Strong communication presentation and training skills
• Proficiency in data analysis
• Incumbent has previous expertise within government agencies national associations dealers and/or customer groups.
• Accomplished in the use of business tools for communicating ideas
• Strong project management skills

Additional Details

• Travel is 50% domestic and international

What We Offer:

• From day one youre set up to thrive at Caterpillar: helpful training relatable mentors global experience competitive salary package work-life balance and the growth opportunities you expect with a Fortune 100 company.

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Posting Dates:

Caterpillar is an Equal Opportunity Employer.

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