Housekeeping Ordertaker | Hilton Dubai Palm

At Hilton Dubai Palm Jumeirah a Housekeeping Ordertaker is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

What will I be doing

At Hilton Dubai Palm Jumeirah as Housekeeping Ordertaker you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Ordertaker will also be required to receive all incoming calls and manage guest requests. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage the Housekeeping office
• Receive all incoming calls and respond accordingly
• Allocate room and task lists to team members
• Ensure keys are issued in line with security procedures
• Log and store all lost property after each shift; send lost property to guests in line with procedures
• Manage guest requests and enquiries immediately
• Ensure all relevant guest information is communicated to Housekeepers
• Carry out administrative and IT duties
• Organize and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control staff dry cleaning and guest laundry in and out of the department
• Update system regularly to give maximum room return to the hotel/s active inventory
• Handle emergencies if and when they occur in the department
• Ensure all team members adhere to Health and Safety Regulations
• Carry out any other reasonable task set by the Hotels Management

What are we looking for

At Hilton Dubai Palm Jumeirah a Housekeeping Ordertaker serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• IT proficient
• Excellent organizational and planning skills
• Accountable and resilient
• Good communication and telephone skills
• Ability to work under pressure
• Ability to work alone and in team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous hotel housekeeping experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans