Fulfillment Center Supervisor, AMXL

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a handson role which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities
Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety quality and productivity

A day in the life
As an Operations Lead/Supervisor youll be based in one of our operational sites. Youll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with preshift meetings with your team and monitoring procedures to make sure everyone is following safety rules quality processes and the priority plan for the day.

Youll escalate any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times youll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Experience managing teams
Experience with planning performance metrics and process improvement

Experience in logistics
Experience with data analysis

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