drjobs Senior Officer- Contact Centre Technology English

Senior Officer- Contact Centre Technology

صاحب العمل نشط

1 وظيفة شاغرة
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
Valid email field required
أرسل الوظائف
drjobs
أرسل لي وظائف مشابهة
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
أرسل الوظائف
موقع الوظيفة drjobs

أبوظبي - الإمارات

الراتب شهرياً drjobs

لم يكشف

drjobs

لم يتم الكشف عن الراتب

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

To assist in managing daytoday operations of all direct banking channels activities and assist in design of new processes and features within the channels
 


Qualifications :

Specific Job Accountability
Draft business requirements and change requests
Design new processes and features within the channels
Track daily transactions performed over the channels and monitor fulfilment
Resolve customer complaints within TAT specified
Action nonfulfilled requirements or monitor for fulfilment as agreed with SLA and agreed service standards
Tackle technical of business teething problems/bugs during UAT or post implementation
Perform channel User Acceptance Test (UAT) prepare Business Requirement Document (BRD)
Review Functional Service Document (FSD) Technical Architecture
Design UAT scenarios and UAT test cases and what if situation arises and plan for change requests and plan for resolution closely with IT department for fulfilment
Enhance Customer Relationship Management (CRM) solution for the Bank Call Centre
To supervise Team on productivity standards Quality Assurance and meet Turnaround time.
To prepare Standard Operational Procedures (SOPs)
Prepare MIS meet performance standards and overall Teams achievements
To establish relationship with clients senior management and working closely across all departments
To proof GL accounts and reconcile Internal service provider accounts
To broadcast SMS and Emails for the Bank and take ownership in coordination with marketing department.
Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
Authorised to take decisions as per the approved authorisation matrix.


Additional Information :

Minimum Qualification
Minimum Bachelors degree commercial and technical qualifications and experience required for performing the full duties of the job.

Minimum Experience
Graduate with 2 years experience within customer service industry.
General Banking experience with sound operational understanding is mandatory.
Understanding of Contact Centre technology such as IVR and web and workflow management software.
Business experience on Call Centre IVR and CRM internet and mobile banking
Familiar with MS office advanced excel and good in number crunching and analysis.
Strong analytical skills and business logic


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا