Operation Lead - Archiving

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

About The Opportunity:

The Supervisor oversees the daily operations of a small team of bank clerks. This team is responsible in managing a front desk that collects bankrelated documents and processes these documents into the banks core system. This position ensures that all customer requests are handled efficiently and effectively while also managing the departments resources and identifying areas for improvement.

Responsibilities:

• Manage the departments resources in the most efficient manner and highlight any issues to Management that will allow the operation to improve consistently.

• The project has a customer desk linked to back office operations requiting meticulous operational planning and seamless

• Ensure that the 17 members assigned to the project are adequately tasked to perform crossfunctional activities.

• Must be able to create quick work schedules as the project is agile hence requiring the 17 members to toggle between the work processes thus ensuring all team members are assigned optimal tasks.

• Project is target based hence the coordinator is responsible for ensuring that individual and team targets are met.

• The coordinator is responsible for ensuring that work instructions received from the clients focal point is adequately addressed and disseminated down into the workstreams

• Prepare periodic reports (daily weekly monthly) as required by the departments leader. Reporting is one of the key metrics required by the customer. The reporting formats will be mutually discussed and sharing period agreed. This schedule needs to be followed.

• Ensure compliance with Iron Mountains information security policy.

Qualifications:

• Bachelors Degree preferred

• Training in Data Confidentiality Quality Assurance Excel

• Customer service and operational experience

• Knowledge of working in/and supervising a team.

• Knowledge of time management resource management and attention to detail

• Excellent communication skills with internal and external customers handling knowledge

• Project supervision and client liaison experience