FBA Program Specialist UAE Nationals Only Fulfilled by Amazon MENA Stores

Are you interested in a unique opportunity to help accelerate Amazons Prime flywheel while developing your A to Z business understanding Do you enjoy learning about different Amazon business types and new subsidiaries and thinking creatively about growing Amazon business while bringing joy to our customers. MENA Fulfillment By Amazon (FBA) team is seeking a creative and passionate Program Manager to help achieve our vision to provide a worldclass fulfilment experience to our Sellers and customers in support of Amazons journey to become earths most customercentric company. We love to offer our customers unique worldclass experiences and we invite you to help Amazon make history!

The ideal candidate is someone enthusiastic about managing challenging longterm projects across multiple teams and cities. We are looking for an someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.

The ability to thrive in a fastpaced ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a selfstarter with knowledge of program management demonstrate strong relationship and strategic influencing skills be experienced in largescale change management across functions and geographies and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills problemsolving skills influencing without authority strong ability to prioritize and a passion for customer experience.

Key job responsibilities
Responsibilities include but are not limited to:
Learn to analyze operational data and identify basic trends to support business decisions
Assist in tracking and monitoring key performance metrics to help identify areas for improvement
Support data collection and basic reporting using Excel; develop skills in SQL and other data management tools over time
Help identify and escalate operational issues to appropriate teams and track resolution progress
Participate in communications with internal teams (Fulfillment Centers Regional PMs) and external partners (Carriers Sellers) under guidance
Help maintain and update internal documentation and training materials
Learn Amazons operations processes and systems while supporting daily operational activities

Basic knowledge of SQL
Proficient in Microsoft Excel including: basic formulas pivot tables and vlookup
Strong written and verbal communication skills with the ability to present information clearly and effectively
Basic analytical skills with the ability to interpret data and metrics
Good organizational skills and ability to manage multiple tasks
Ability to learn and adapt in a fastpaced environment
Bachelors degree in Business Engineering Computer Science or related field

Previous experience in operations logistics or data analysis
Previous experience of SQL or database management systems
Knowledge of process improvement methodologies
Experience in documentation or technical writing
Demonstrated project management skills through academic or extracurricular activities

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.