Senior AnalystTechnical Success Manager - EMEA

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption we assist customers throughout their lifecycle helping them unlock the most value from our products and services. We understand their goals and as trusted advisors will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who arent afraid to dive into the details and understand the tools our customers use and working with them to realize long term value. We have impressive members on this team and are always looking for more amazing talent!

Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role you will work with clients to understand the customers programs and objectives and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a postsales capacity that directly contributes to the longterm success of our customers programs and deepen relationships with the clients they support. As a Technical Success Manager you should both be a techsavvy professional and someone who excels at nurturing relationships to deliver exceptional client service.

• Enhance your software platform knowledge and technical troubleshooting skills
• Build your creative problemsolving and criticalthinking skills to deliver actionable scalable recommendations that improve the end to end customer experience for customers
• Develop critical customer relationship and communication skills to develop impactful trusted relationships

• Drive Customer Adoption and Optimize Programs
• Build configure and execute services that align to client objectives strategic goals maximizing client value
• Leverage customer usage data to deliver actionable insights & recommendations
• Develop a deep understanding of Qualtrics service offerings to meet client needs guiding them through use cases to drive program maturity.
• Establish and maintain multilevel stakeholder relationships to ensure customer health and support.
• Serve as a platform expert advising clients on highvalue usage and translating customer goals into tailored recommendations.
• Act as a point of escalation for complex issues championing customer needs internally and mobilizing resources for maximum impact.
• Drive adoption of key platform features through demos and proof of concepts leveraging best practices for implementation.

• Bachelors degree from a competitive university is preferred
• 6 years experience working in a technical consulting or clientfacing role
• Ability to thrive in a fast paced environment managing multiple projects simultaneously across various customers
• Experience working with customers in all phases of their adoption journey
• Hardworking selfstarter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a nontechnical audience
• Detailoriented with an ability to prioritize and meet deadlines
• Familiarity with software and frontend development
• Excellent English verbal and written communication skills
• Strong problemsolving skills

• Thrive in a team that values both independent work and collaborative projects fostering a supportive environment for growth.
• Join a fun inviting and inclusive workplace where diverse perspectives are celebrated and everyone feels welcome.
• Work alongside passionate kind and intelligent colleagues who are dedicated to teamwork and achieving shared goals.
• Be part of a closeknit team that exemplifies what it means to be a team supporting each other and working together towards success.

Our Teams Favourite Perks and Benefits

• Qualtrics Experience Program A bonus each year for an experience of your choosing.
• Worldwide and diverse community that enjoys helping each other.
• We take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can as a result of our culture make their best possible contribution to our team.
• Check out more about our benefits here