Chief Concierge
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirements
- Provides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of interest to guests
- Recommends first and foremost the hotels own Food and Beverage outlets before outside restaurants with full knowledge of the outlets (e.g. cuisine operating times etc.
- Ensures the lobby is always kept in an orderly fashion
- Prepares efficient work and vacation schedules for Concierge Doorman and Bell Services taking into consideration project occupancy and forecasts and large group movements
- Ensures that all Concierge Doormen Valet and Bell staff are neat clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
- Handle problems associated with guests and liaised with department heads or executive management in the absence of the Director of Operations
- Maintains a comprehensive current and guest focused set of departmental standards and procedures and implements them through onthejob training
- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
- Conducts probation and formal performance appraisal discussions; coaches counsels and disciplines staff providing constructive feedback to enhance performance
- Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous efficient and professional manner commensurate the hotel brand.
Qualifications :
- Strong Concierge and Front Office skills and knowledge.
- Minimum 2 years at a management level of a luxury hotel.
- Possesses good computer and property management system skills.
- Excellent communication skills in English oral and written. Knowledge of local and foreign languages is an advantage.
- Outstanding guest relations skills.
- Able to work a flexible schedule including weekends and holidays
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
