You will be working at a dynamic and fast paced startup as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.
As a member of the CX team you will act as a champion for our most critical asset our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the EMEA sales team and will have the opportunity to build a large portfolio of Customers.
This is an incredibly exciting and challenging role at the forefront of technology requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers you will be pioneering the approach to managing customers by leveraging self service technology and reusable assets to maximize the value Kong can provide.
Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age.
Above all youll be acting as a stellar teammate for the rest of Kong.
#LIJF1
What youll be doing
Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
Defining what good looks like in terms of adoption plans postsales engagement what is recommended and why
Working with Sales and Product teams to ensure our customers are getting the most out of the solution
Help innovate our tooling and processes to make you and your team more efficientWork on innovative and cutting edge customer projects
Learning our products and technologies taking that knowledge and applying it to real world usage
Collaborating with other peers business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
The successful candidate will:
Have a builders mentality seeking to find solutions to complex problems that will make life better for our customers and Kong
Manage a portfolio of commercial customers looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
Have passion and determination about our technology and our customers
Be a self starter with strong organizational skills to drive effective customer outcomes
Have a good understanding of complex technology environments
Have great self awareness and strong communication skills
Ideally have prior experience of a similar role within SaaS Open Source and/or Infrastructure software companies
About Kong:
Kong is THE cloud native API platform with the fastest most adopted API gateway in the world (over 300m downloads!. As the innovation leader of cloud API technologies Kong is on a mission to enable companies around the world to become APIfirst and securely accelerate AI adoption. Kong helps organizations globally from startups to Fortune 500 enterprises unleash developer productivity build securely and accelerate to market.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا