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Logistics Operations Manager

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الوصف الوظيفي

The Logistics Operations Manager is responsible for planning executing monitoring controlling and closing any assigned projects. They have an entrepreneurial mindset which allows them to think about a project beyond the basic skills needed to manage it (i.e. technical knowhow and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives. 

Key Responsibilities:

  • Enhance customer relationships by identifying areas for improvement in the overall customer experience
  • Identify customer pain points perform gap analysis and recommend value add operational improvements and cost savings projects
  • Serve as the first point of contact to support customer queries/problems for daily operations
  • Gather requirements deliverables and timeframes from stakeholders
  • Activity and resource planning (i.e. define project scope/objective and identify available resources)
  • Create a clear and concise approach to execute the project and monitor its progress
  • Organize and motivate the project team
  • Set realistic deadlines and communicate them to the team consistently
  • Analyze and manage project risk throughout the duration of the project 
  • Communicate key milestones to the project to all key stakeholders
  • Lead project calls discussing progress challenges and ultimately facilitate decisionmaking
  • Collaborate with other project managers/acting project managers to build consistency in all processes 
  • Conduct postimplementation reviews (i.e. evaluate performance against defined project goals) and report back to Director Program Management
  • Ensure all projects follow the proper project management life cycle and include proper documentation (e.g. project charters project documentation for public consumption technical documentation enduser documentation document storage and controls)
  • Manage multiple large scale projects at once
  • Stay up to date with the latest trends and advancements in project management including emerging tools techniques and best practices and proactively apply new knowledge to improve processes

Qualifications :

  • Bachelors degree with a specialization in Supply Chain related field or equivalent experience
  • 5 years logistics supply chain large scale warehouse operations and projects or related experience 
  • 3 years experience in operations management or project management
  • 3 years experience in owning stakeholder management and facilitation
  • Strong knowledge of large scale warehouse operations
  • Industry certifications such as Kaizen Lean Six Sigma Supply Chain PMP  is preferred
  • Excellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results 
  • Risk sensitive recognizes when problems arise or are likely to arise 
  • Critical thinking using logic data & qualitative reasoning
  • Strong facilitation skills
  • Ability to perform independently and achieve success in unstructured and rapidly evolving environments
  • Ability to develop evaluate recommend and present best options
  • Ability to understand financials and develop budgets
  • Travel less than 10


Additional Information :

Expeditors offers competitive benefits to all fulltime employees including:

  • Paid vacation
  • Holidays 
  • Flexible Days 
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical Prescription Drug Dental & Vision Coverage
  • Paid Parental Leave (additional eligibility criteria)
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement
  • Position is full time 40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

دوام كامل

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