The Logistics Operations Manager is responsible for planning executing monitoring controlling and closing any assigned projects. They have an entrepreneurial mindset which allows them to think about a project beyond the basic skills needed to manage it (i.e. technical knowhow and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.
Key Responsibilities:
- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Identify customer pain points perform gap analysis and recommend value add operational improvements and cost savings projects
- Serve as the first point of contact to support customer queries/problems for daily operations
- Gather requirements deliverables and timeframes from stakeholders
- Activity and resource planning (i.e. define project scope/objective and identify available resources)
- Create a clear and concise approach to execute the project and monitor its progress
- Organize and motivate the project team
- Set realistic deadlines and communicate them to the team consistently
- Analyze and manage project risk throughout the duration of the project
- Communicate key milestones to the project to all key stakeholders
- Lead project calls discussing progress challenges and ultimately facilitate decisionmaking
- Collaborate with other project managers/acting project managers to build consistency in all processes
- Conduct postimplementation reviews (i.e. evaluate performance against defined project goals) and report back to Director Program Management
- Ensure all projects follow the proper project management life cycle and include proper documentation (e.g. project charters project documentation for public consumption technical documentation enduser documentation document storage and controls)
- Manage multiple large scale projects at once
- Stay up to date with the latest trends and advancements in project management including emerging tools techniques and best practices and proactively apply new knowledge to improve processes
Qualifications :
- Bachelors degree with a specialization in Supply Chain related field or equivalent experience
- 5 years logistics supply chain large scale warehouse operations and projects or related experience
- 3 years experience in operations management or project management
- 3 years experience in owning stakeholder management and facilitation
- Strong knowledge of large scale warehouse operations
- Industry certifications such as Kaizen Lean Six Sigma Supply Chain PMP is preferred
- Excellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Risk sensitive recognizes when problems arise or are likely to arise
- Critical thinking using logic data & qualitative reasoning
- Strong facilitation skills
- Ability to perform independently and achieve success in unstructured and rapidly evolving environments
- Ability to develop evaluate recommend and present best options
- Ability to understand financials and develop budgets
- Travel less than 10
Additional Information :
Expeditors offers competitive benefits to all fulltime employees including:
- Paid vacation
- Holidays
- Flexible Days
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Paid Parental Leave (additional eligibility criteria)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time 40 hours per week) Monday through Friday
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime