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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيThe Application Specialistwill use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful standard and timely manner. The Application Specialistwill become an expert in the Oncology/ Physician product resource for customers and will be expected to understand the customer process assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialistmust be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
The Application Specialistwill act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialistwill undertake the following:
Discovery
Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
Analyse customer processes
Identify gaps and possible solutions
Run Edition Proposed solution presentations with the customer.
Launch
Run Edition Customer Induction workshops
Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
Produce clear documentation (business requirements/maps solution design document validation scripts)
Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
Log any additional configuration through Edition change process and follow up with product team to close the configurations
Setup
Set up customer site configuration
Create validation scripts for verifying agreed configuration
Participate in validating the configured system based on solution design
Participate in validating the migrated data to ensure it works with the solution
Log errors following the standard corporate procedure
Support customer validation
Troubleshoot customer issues during implementation phases
Followup on test fixes and work with the Project Manager/Product Team to implement fix
Distinguish issues from change requests and log following standard corporate procedure
Document Handover Documentation for Support
Adoption
Participate in Dry Run process
Prepare Train the trainer material
Conduct individual and group training product demonstrations and workshops as required
Train Customer Trainers on TrakCare functions as per customer solution
Provide onsite support to Customer GoLive
Sustain
Liaise with other InterSystems departments to resolve any remaining issues
Complete the support handover process
Ongoing responsibilities
Support colleagues and assist in spreading application knowledge
Maintain consistent and traceable documentation as required
Learn new functionalities available on the TrakCare product
Essential
Excellent communication skills and experience of conducting customer training workshops and/or presentations
Excellent consultative skills ability to articulate and communicate ideas
Experience interacting directly with customers including clinicians and confidently delivering strong messaging
At least 3 years experience working in healthcare and a good understanding of administrative and/or clinical processes
Experience implementing software solutions
Experience contributing to a multidisciplined team
Experience with writing functional documents
Experience of business process mapping
Knowledge of Information Systems
Proficiency in English
University degreeinMedicine
Clinical specialtyMedicine/ Medical
Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
Experience with EMR systems
Exposure to IT services in a customerfacing setting
Previous experience as an Application or Configuration Specialist
Previous experience of change management
Good computer skills
Experience conducting software testing
About InterSystems
InterSystems a creative data technology provider delivers a unified foundation for nextgeneration applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visitInterSystems.
Required Experience:
Unclear Seniority
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