Quality Lead Senior Manager

A- Definition of the Ops Quality Strategy & Roadmap.
B- Ensuring compliance with Global process & policy.
C- Ensuring Stakeholders are bought-in to the processes, strategy and plans.
D- IT Change & Release Management; ensuring the seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, and deployment best practice.

Requirements:
A- Demonstrates a comprehensive knowledge of Change & Release Management, with practical experience of developing, documenting and implementing processes and procedures.
B- Experience working with a variety of governance frameworks and enhancing these to fit to organisational culture with emphasis on proven ability to mentor/coach individuals as part of overall organisational development process.
C- IT development processes and delivery lifecycles, including all aspects of technical and business testing.
D- Practical experience of ServiceNow ITSM modules, reporting and dashboards.