Key Accounts Manager

• Ensure division activities are in line with the business objectives of the team to ensure image building and branding of the organization and build and maintain professional relationship with clients.
• Ensure regular contact and site visits to customers, identify opportunities for the client and company and follow up on agreed actions or concerns internally and with the customer.
• Act as a business partner with new customers and ensure that company standards pertaining building and modification process are met within the specified time.
• Responsible for driving the renewal and collection process with support from the processing team to meet targets and SLAs. This includes preparing recommendation papers relating to areas such as rent reviews and rent reductions.
• Escalate to the One-Stop-Shop any critical issues/ delays with amendments, renewals, cancellations, and other type of services for clients, ensuring high quality customer service and overall productivity.
• Act as focal point for key clients while applying for service to ensure their transactions and queries are processed within minimal time frame and with high quality customer service.
• Work with the Commercial team to identify expansion opportunities in order to maximize client retention, maximize client satisfaction and increase revenue.
• Manage customer complaints and resolve them within the defined SLA.
• Conduct and participate in special projects and prepare the required reports. Understand clients request, concerns and challenges to prepare recommendations and proposals for review with senior management.
• Coach and shadow team members to improve their behavioral/technical competencies.
• Perform any other job-related tasks as assigned by his/her manager.